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Frequently Asked
 Questions

We answer all your common queries here!
GeneralKFCNotificationsPLAYER PROFILETournamentsWalletWalletWallet
General
Notifications
Player Profile
Tournaments
Winners
Withdraw
TDS
USERNAME POLICY
Payin
Premium games
Life Packs
Unlimited lives pack
Spin the wheel
Tambola
MAY REFERRAL OFFER
  • What is Bluboy gaming application?

    Bluboy is a place of trust, a place to relax, a place to have fun, exercise your adrenaline rush, practice, play games, win tournaments and win real money.  

  • How do I sign up to Bluboy App?

    Download the Bluboy app from our website and sign up with your mobile number by entering the OTP that you receive on the given mobile number.

  • Is playing on Bluboy App safe and secure?

    Bluboy app is 100% safe and secure.

  • What happens if I lose my mobile device?

    You can always log in from another device using your registered mobile number. Your Profile and Wallet details will be available on the new device.

  • What if I lose my mobile number?

    Contact our support team to know more. 

  • What happens when I disconnect during a Tournament?

    If you disconnect during the tournament, the game will close within 3 seconds.

  • How do I enable or disable notifications in the app?

    Go to more options in the bottom bar, and enable/disable push notifications.

  • What types of notifications will I receive from the app?

    You may get different kinds of notifications like tournament updates, payment status, winning status etc.

  • Can I receive notifications from the app even when it's not open?

    Yes, if you enable the push notifications. However, they will be enabled by default. 

  • How to activate notifications on my mobile device?

    Go to settings on your mobile phone and there you will find apps. Open the apps and select our Bluboy app to enable the notifications.

  • How do I create my profile in the app?

    You can choose a profile picture and email ID from the player profile section. Players can change the profile information anytime except for their registered mobile number. 

  • Can I view the profiles of other players?

    Currently, you cannot view the profile of other profiles. You will only be able to see the Bluboy ID and profile picture of the other players playing along with you in the same tournament.

  • Is my player profile public or private?

    Your player profile is private, and it can be viewed only by yourself. 

  • How can I participate in tournaments?

    You can select tournaments from the Bluboy app home screen. Subscribe to any game tournaments for free.

  • How to subscribe to a game tournament?

    To join any game on the app, simply open the game where you will find the tournaments of the game. Subscribe to the game tournament by correctly entering the displayed CAPTCHA. 

  • Is there any entry fee to participate in tournaments?

    You can participate and play all our game tournaments for free.

  • What rewards are offered for winning regular and premium game tournaments?

    The winning details can be found on the game tournament page of the app.

  • Can I participate in multiple tournaments simultaneously?

    Yes, you can participate in multiple tournaments of different games simultaneously, if the tournaments are happening at the same time

  • Why do I need lives to play Tournaments?

    Except for Tambola, regular game tournaments have unlimited lives. For premium games, you will be given 1 lives for each game (attempts). Once you run out of all your lives, you can buy different life packs to improve your chances of winning tournaments. 

  • How many default lives do I have in each premium game tournament?

    You will have 1 life for each premium game.

  • Can I get more lives if all my default lives are used?

    There are 2 types of life packs, and you can choose any of them when you run out of your attempts. They are: 

      1. Basic Life Pack: Provides 3+1 lives for Rs. 100/-** (life pack validity is tournament specific )
      2. Unlimited Lives Pack: Grants unlimited lives for three premium games for a month at Rs. 2000/-** 
  • How are winners determined in a tournament?

    Winners are determined based on the type of tournament. To know in detail, check the tournaments section in the app.

  • When are the winners announced?

    Winners are announced after the completion of the tournament.

  • How are winners notified?

    The winner’s list will be available on the leaderboard screen in the tournaments section of the app.

  • Can I see a list of previous winners?

    Yes, players can select the tournament in their tournament history, which displays the leaderboard of the tournament with all the required details including the winners.

  • When can I withdraw my winnings?

    Withdraw process as player can withdraw only after 12 HRS of completion of tournament.

  • How do I withdraw my cash winnings?

    You have two options to withdraw your winnings: you can request a withdrawal of the winning amount directly, or you can opt to receive it as an Amazon gift coupon. However, please note that there will be a 30% TDS deduction on all winnings. 

  • Can I update my KYC information?

    Yes, you can update your KYC information in case it is rejected, or you need to add a new beneficiary. Once your KYC is approved then you cannot update it anymore.

  • Is KYC required for all players or only for certain circumstances?

    KYC is only required for winners to withdraw money. Other players do not require KYC verification.

  • Is my KYC information shared with third parties?

    We do not share the KYC details of the players with anybody. KYC details of the winners are only used for legal and income tax regulations.  

  • What KYC information is required?

    The KYC information includes name, address , location, identification documents like a government-issued PAN or Aadhaar.

  • Why does the Bluboy mobile gaming app require KYC information?

    Bluboy gaming app requires KYC information to verify the identity and age of winners. This helps ensure compliance with legal regulations, age restrictions, and prevention of fraud or unauthorized access.

  • Is there any withdrawal limit for the winnings?

    Starting June 1st, the UPI withdrawal limit will be Rs 5,000. If the winnings exceed this amount, players must use the NEFT withdrawal method.

  • What is the minimum withdrawal amount?

    The minimum amount is Rs 100/-

  • What is the tax deduction policy on winnings in the Bluboy app?

    A Tax Deducted at Source (TDS) of 30% will be applied to all winnings on the Bluboy app. This deduction is in compliance with tax regulations and will be automatically calculated and deducted from the player’s winnings. 

  • Does the 30% TDS apply to all winnings regardless of the amount?

    The 30% TDS applies to all winnings defined by tax regulations.

  • How will I know if TDS has been deducted from my winnings?

    After the game tournament ends, the winnings reflecting in the players wallet will be the amount after deduction of TDS. However, the TDS breakup for the same will be shown to the player when they are withdrawing the winning amount from the wallet. Additionally the TDS breakup will also be shown in the transaction history screen. 

  • Are there any ways to reduce the TDS on my winnings?

    TDS rates are mandated by tax laws, and changes to the rates is not in the scope of Bluboy. We will update the TDS rates if there is any change made by the tax authorities.

  • What happens if I don't withdraw my winnings?

    You have the opportunity to withdraw your winnings within the current financial year. However, if you fail to do so, your winning amount will be automatically added to your deposit wallet. This deposit wallet balance can then be utilized for making in-app purchases. 

  • Where does the deducted TDS go?

    Bluboy deposits the TDS to the government under Section 194BA of the Income Tax Act.

  • What type of content is prohibited on the platform?

    All players must refrain from using or sharing any vulgar or indecent content. This includes images, text, or any other media that are considered offensive, obscene, or not suitable for a community setting. Violation of this policy will result in account deletion. 

  • Are there any specific guidelines for choosing a player name?

    Yes, the player name should reflect common decency and respect for others. It should not be vulgar, offensive, or have the potential to hurt the sentiments of other players or groups. Inappropriate usernames are subject to moderation and may require change. 

  • What happens if my username is deemed inappropriate?

    If the username is found to be vulgar or offensive, the said user will be prompted to change it to continue accessing the platform and will have time of 3 days to do the same. Persistent use of an inappropriate name may lead to account suspension or deletion. 

  • How can I report offensive content or usernames?

    If anyone encounters any content or usernames that violate the company’s guidelines, please contact our customer support team. We take such reports seriously and will take appropriate action. 

  • Can I get banned for sharing vulgar content?

    Yes, sharing vulgar content is against our community standards and can result in immediate account deletion. We aim to maintain a respectful environment for all players. 

  • Can I include 'Bluboy' in my player name?

    To avoid confusion and maintain brand integrity, player names cannot contain the name ‘Bluboy‘ or any variation that could be mistaken for official representation. Usernames found to include our company name in any form will need to be changed to comply with our policy. Failure to do so may result in account restrictions. Please choose a unique username that reflects your personality without infringing on brand trademarks. 

  • What is the PayIn feature?

    The PayIn feature allows you to add funds to your Deposit wallet within the app. You can use this balance to make In-App purchases of various life packs and other items.

  • How do I add money to my Deposit wallet?

    To add money to your Deposit wallet, simply go to the ‘Wallet’ section in the app, select “Deposit”, click on ‘Add’, and tap on the amount you wish to add from the given amounts. Also, if you have any amount in the winnings, you can click on the winnings to add the winnings amount to your deposit wallet.

  • Is there a minimum amount required to use the PayIn feature?

    Currently there is minimum amount of Rs.200 which can be added through payin feature.

  • What payment methods can I use with PayIn?

    We accept payment method UPI. 

  • Can I get banned for sharing vulgar content?

    Yes, sharing vulgar content is against our community standards and can result in immediate account deletion. We aim to maintain a respectful environment for all players. 

  • Can I include 'Bluboy' in my player name?

    To avoid confusion and maintain brand integrity, player names cannot contain the name ‘Bluboy‘ or any variation that could be mistaken for official representation. Usernames found to include our company name in any form will need to be changed to comply with our policy. Failure to do so may result in account restrictions. Please choose a unique username that reflects your personality without infringing on brand trademarks. 

  • Are there any fees associated with using PayIn

    GST will be applicable.

  • How quickly are funds available after using PayIn?

    Funds are typically available instantly after the transaction is complete. However, it may take a few minutes during peak times or due to bank processing delays.

  • Is it safe to use PayIn to add money to my Deposit wallet?

    Absolutely, our PayIn feature is secured with the latest encryption and security protocols to ensure that your financial information and transactions are safe and confidential.

  • Can I use the funds in my Deposit wallet to make purchases outside the app?

    No, the funds in your Deposit wallet are exclusively for use within the app for purchasing life packs and other in-app items.

  • What happens if my PayIn transaction fails but my bank account is debited?

    In the rare event of a transaction failure with a bank debit, please contact our customer support with the transaction details. We’ll work swiftly to resolve the issue.

  • How can I check my Deposit wallet balance?

    You can view your current Deposit wallet balance at any time by navigating to the ‘Wallet’ section of the app.

  • Can I withdraw money from my Deposit wallet?

    Funds added to the Deposit wallet are non-refundable and non-withdrawable. They can only be used for In-App purchases.

  • What should I do if I have issues or questions about the PayIn feature?

    If you encounter any issues or have further questions about the PayIn feature, please reach out to our customer support team through the app or our website, and we will be happy to assist you.

  • What are Lives packs?

    Life packs come to your rescue when you run out of attempts in premium games. 

  • Can we play premium games for free?

    Yes. You can play these premium games for free. 

  • What if I run out of attempts in the premium games?

    After exhausting the free lives users can purchase life packs for extra lives to make it into the leaderboards

    The 2 life packs are:-

    1. Basic Life Pack: Provides 3+1 lives for Rs. 100/-** ((life pack validity is tournament specific )
    2. Unlimited Lives Pack: Offers unlimited lives for all the premium games at Rs.2000/-**. Pack is valid from the date of purchase to the end of the month.
    3. You can purchase any life pack based on your requirements. 
  • How often can I participate in the premium game tournaments?

    You can play the game tournaments every day anytime between 9 AM to 9 PM

  • What are Life packs?

    Life packs come to your rescue when you run out of attempts in premium games. 

  • What are the different types of Live packs?

    There are 2 types of Lives packs, and you can choose any of them when you run out of your attempts. They are: 

    1. Basic Lives Pack: Provides 3+1 lives for Rs. 100/-** (life pack validity is tournament specific )
    2. Unlimited Lives Pack: Offers unlimited lives for all the premium games at Rs.2000/-**. Pack is valid from the date of purchase to the end of the month.
  • What is the validity of the "Basic Lives Pack"?

    “Basic Lives Pack” are valid for the entire duration of the tournament for that specific day.

  • What are the benefits of purchasing these Lives packs?

    Lives packs are designed to offer you additional lives when you exhaust your attempts in premium games. These extra lives are instrumental in enhancing your likelihood of achieving high scores on both monthly and weekly leaderboards. By securing higher scores, you significantly increase your chances of winning exciting cash rewards. 

  • What are the benefits of purchasing "Basic Lives Pack"?

    These life packs when purchased,  will only give you extra lives for premium games.

  • How do I get more lives if there is no amount in my deposit wallet?

    If you do not have deposited balance in the wallet, go to the wallet screen where you can find the “Add Money” option. Click on it and you will be redirected to the PhonePe webpage to add the necessary amount to your Bluboy deposit wallet.  

  • How much does the Unlimited Lives Pack cost?

    The Unlimited Lives Pack is priced at Rs.2000/-**, The Unlimited Lives Pack is valid for one calendar month or from the date of purchase till the end of the month in which it is purchased. 

  • What is the valdity of the unlimted lives pack?

    This Unlimited Lives Pack is valid for ‘one calendar month’. For example, If you purchase the unlimited pack in May will be valid from 1st May 2024 till 31st May 2024. Even if you purchase on 30th or 31st of May, it will be valid only up to 31st May, which is to say that the validity is from the date of purchase till the end of the month the pack is purchased in.

  • What type games are included in the Unlimited Lives feature?

    The Unlimited Lives feature applies to all premium games on the Bluboy app. These games are chosen to provide a diverse and thrilling gaming experience. 

  • How can I access VIP Tambola?

    VIP Tambola is exclusively available to Unlimited Lives Pack holders. Once you purchase the pack, VIP Tambola becomes accessible directly within the app. 

  • How do I purchase the Unlimited Lives Pack?

    You can purchase the Unlimited Lives Pack directly through the Bluboy app. Navigate to the Player Profile section, tap on Get Unlimited Life Pack, and proceed with the payment. 

  • Can the Unlimited Lives Pack be purchased again once it expires?

    Yes, the pack is renewable. You can repurchase it every month to continue enjoying its benefits.

  • Can I win daily cash prizes without the Unlimited Lives Pack?

    While daily cash prizes are open to all players, the Unlimited Lives Pack significantly increases your chances of winning by providing unlimited lives. 

  • Who can access the spin wheel?

    Players who purchase the Unlimited Lives Pack will gain access to the Spin Wheel. 

  • When is the spin wheel conducted?

    Users with the Unlimited Lives Pack can spin the wheel every hour between 9 AM and 9 PM every day and get exciting rewards. 

  • What rewards can be won from the Spin Wheel?

    Users can win cash prizes ranging from Rs 10/-* to Rs 5000/-* 

  • Who can access the Regular Tambola game?

    Unlimited Lives Pack holders will receive a guaranteed Regular Tambola ticket, plus 100 tickets will be given to lucky users in each tournament. Twelve 1-hour tournaments occur every day from 9 AM-9 PM. 

  • Who can access the VIP Tambola game?

    Players who purchase the Unlimited Lives Pack can access VIP Tambola for one calendar month. The VIP Tambola tournament occurs every day at 9:30 PM.

  • When does the Bluboy referral offer period start and end?

    The offer is valid from 15th May 2024 to 16th May 2024 .

  • How can I qualify for the Amazon gift card reward?

    To qualify, share your referral code to10 new people to sign up and register on the Bluboy app during the offer period. 

  • How do I know if my referral code is used?

    You will be getting a notification on the bell icon on the home page of the app which says playername has used your referral code.  

  • How much is the Amazon gift card worth?

    Participants will receive an exclusive Amazon gift card worth Rs 1000/-*. However, after a *30% TDS deduction, the user will receive a Rs 700/- Amazon gift card. 

  • Are there any restrictions on referrals made before or after the offer period?

    Yes, referrals made before 15th May 2024 or after 16th May 2024 will not be considered for this offer. 

  • Is there a limit to the number of referrals I can make to qualify for the reward?

    Yes, the offer applies only to the first 10 referrals made by each user during the specified offer period. 

  • How do I receive amazon gift card?

    After the completion of 10 successful referrals, we will share you the Amazon gift card via Instagram or in rewards session of the app with 48 to 72hrs.

*- Denotes 30% TDS deduction on all winnings 
**-Denotes 28%GST applicable